When traveling to another country, the most important things to know are the Mexican emergency phone numbers and the citizen assistance number of your country's embassy or consulate.
- Police: 911
- Red Cross: 065
- Fire Department: 068
- Locatel (office for emergencies, missing persons, information in general): 5658-1111
- Human Rights Commission: 5229-5600 Tourist-Aid Police: 5250-8221
- Federal Highway Police: 5677-2227
- Federal Preventive Police: 01-800-440-3690
- Federal Consumer-Affairs Commission: 5568-8722
Emergency consular contact
In case of any emergency, your home country embassy will be able to help you in case of lost or stolen passport, or with any other issue relating to your visit.
If you can’t find the embassy you need to be in touch with, call LOCATEL for further assistance.
Mexico’s Ministry of Foreign Affairs: https://www.gob.mx/sre
List of Consulates / Consular Agencies also available at: https://thecity.mx/essential-city-guide/international-embassies-in-mexico-city/
Emergency in an earthquake
What to do during an earthquake?
The alerta sísmica (seismic alert or public siren) can give seconds of warning for you to evacuate a building. If you hear the seismic alert, stay calm. If you are on ground floor and whenever possible, evacuate the building and follow the evacuation routes.
What to do indoors when an earthquake starts?
- Get down to the floor and against an interior wall and cover your head and neck with your arms in case you are not near a strong table or desk,
- Avoid windows, hanging objects, mirrors, tall furniture, large appliances, and cabinets filled with heavy objects.
- Do not run out of the structure during the shaking.
- Stay away from glass buildings.
- If you are in bed, stay there and cover your head with a pillow.
- Do not use elevators.
- If you use a wheelchair, lock the wheels, and cover your head.
What to do outdoors when an earthquake starts?
- Move to a clear area.
- Avoid power lines, buildings, and trees.
- If you’re driving, pull over and stop the vehicle.